Questions & answers

Each service page lists what’s included and what isn’t, with what we do instead, and our checklists have the full list for every service. For safety, we don’t work above a two-⁠step ladder, move heavy furniture or appliances, or clean outside windows: we clean everything we can reach safely. We vacuum carpets and upholstery; shampooing isn’t something we offer yet. Blood, bodily fluids, needles, pest droppings, mould beyond surface cleaning, pest control and hoarding conditions need a specialist, for your safety and ours. For outside windows, carpet shampooing or pest control, ask us and we’ll point you to a specialist we trust. Very dirty, mouldy or cluttered homes are by quote: send us photos and we’ll quote the right time. Gardens aren’t included. A balcony or terrace can be added when you book Deep Cleaning, End of Tenancy or Short-⁠Let Changeovers.

See all services.

Each bedroom includes one bathroom, and a studio or 1-bed includes one. If you have fewer bathrooms than bedrooms, the price stays the same. Only bathrooms beyond the number of bedrooms cost extra.

Regular Cleaning 2 hours, One-⁠Off Cleaning 3 hours, Office & Business Cleaning 2 hours, and Specialist & Add-⁠ons on their own £65.

Yes. All products and equipment are included, with no booking fee. The price shown is the price you pay. The only exception is Laundry & Ironing, which uses your washing machine, iron and board.

Based in Richmond upon Thames. Serving Richmond, Twickenham, Teddington, Kew, Barnes, East Sheen and Hampton — and nearby areas by request.

• Every day, book online: Twickenham, St Margarets, Whitton, Richmond, Kew, Richmond Hill, Ham, Teddington, Hampton, Hampton Hill, Barnes, East Sheen, Mortlake, Kingston and Hampton Wick.
• Nearby, by request: Isleworth, Brentford, Chiswick, Putney, Kingston (north), Hounslow, Wimbledon, Raynes Park and New Malden. Book online and we aim to confirm within 2 hours if we can fit you in.
• Further afield, by arrangement: larger jobs such as end of tenancy, deep cleans and offices. Enter your postcode when you book and send us an enquiry.

Same prices everywhere we clean, with no travel charge. Check your postcode.

Homes: Monday to Saturday, with Saturday at no extra cost. Arrival windows are 7–9am, 9–11am, 11am–1pm and 2–4pm, and every home clean finishes by 7pm, so longer cleans start in the morning.

Sundays and bank holidays are by request, with a £20 charge: we aim to confirm within 2 hours. Short-⁠Let Changeovers run 7 days a week. Offices and businesses: Monday to Saturday, 5am–10pm, by arrangement. We’re closed on Christmas Day.

GASI’s cleaners are DBS-⁠checked: every GASI cleaner has a DBS check and a right-⁠to-⁠work check before their first clean. Details of our insurance appear here before our first clean.

Yes. We can show you the DBS certificate on request. Just ask us.

Yes. Our current deals, with their dates and terms, are on the Prices page under Ways to save. One deal per booking: if two could apply, we apply the larger saving automatically and tell you. Referral or partner credit can be used as well (term 31).

Book Regular Cleaning, or sign an Office & Business or Serviced Apartments contract, by 31 March 2027, and your price stays the same for 12 months from your first clean. It’s a price promise, not a discount, so it goes with any deal. For Regular Cleaning it locks your regular price, and you keep it if you come back within those 12 months.

Your first clean sets the standard, so it’s charged at the One-⁠Off Cleaning price for the booked hours. At a new address it also has an extra hour, because your cleaner doesn’t know your home yet. If we’ve cleaned your home in the last 6 months, there’s no extra hour. If your cleaner finishes early, the rest of the extra hour goes on the tasks you choose when you book (up to 3, in order), or on our standard list if you don’t choose any, so the time is always used for you rather than refunded. They’re done only if time is left and are never guaranteed. Every clean after that is at your regular price. Stay with us and get the difference back on your third clean (term 5).

Yes. Skipping a visit with 48 hours’ notice is free, and you can have one holiday pause a year of up to 6 weeks. The longest gap that keeps your plan, your place and your price is 3 weeks if we come weekly, 6 weeks if fortnightly and 8 weeks if every 4 weeks (term 10).

Yes: one deal per booking, plus your referral or partner credit. Credit is used oldest first and can’t take a bill below £0 (term 24).

Yes: you and your friend each get £20 credit after their first paid clean, when it’s a home clean (Regular Cleaning, One-⁠Off Cleaning, Deep Cleaning or End of Tenancy) of at least £87. Ask us for your referral code, and your friend enters it in “Referred by” when they book. A person at GASI checks every credit. It’s usually added within 3 working days, and always before your next clean. Credit is used on your next booking (never the one that earned it), can’t take a bill below £0 and expires after 12 months (term 24).

It’s in your emails: your booking confirmations and credit emails show it. Or ask us by email, phone or WhatsApp.

Yes. Your credit belongs to you (matched by your email), and you can use it on any home booking you make and pay for, at any address, for example a gift clean for a relative. It stays yours if you move (term 24).

Each service page and checklist says what we do instead. Most extras, such as the oven, the fridge, Interior Windows and appliances, can be added when you book, at a fixed price. If your home needs more time than usual, send us photos and we’ll quote the right time, so nothing is rushed.

Heavy soiling, mould or clutter isn’t priced in advance. Your cleaner sends photos and an estimate of extra hours at £29 an hour before carrying on. Nothing is added without your yes.

Free up to 48 hours before. Between 24 and 48 hours before, it’s 25% of the booking. Under 24 hours, or if your cleaner is turned away or locked out, it’s 50%. The first late cancellation is waived once per customer and address. Going away? Tell us more than 48 hours before and skipped visits are free. Your 14-day right to cancel still applies (see term 9). Cancellation terms.

If we cancel with under 24 hours’ notice, your next clean is £20 off.

We’ll send you a secure card link to confirm your booking, and your card is charged after the clean. If a card payment fails, we’ll email you a link to pay within 7 days. We don’t accept cash paid to cleaners. Business clients receive an invoice by email, payable within 14 days by bank transfer. Regular contracts are invoiced monthly.

We send the same cleaner every visit wherever possible. If they’re away, we send another cleaner working for GASI or rearrange with you.

No. Leave keys in a lockbox, with a concierge, or hand them over, and tell us how when you book.

Yes. We message you when we’re on the way, and if we’re ever running late.

Please keep pets shut away or out during the visit.

Regular Cleaning and One-⁠Off Cleaning are priced by the hour, so your cleaner works the time you booked. If everything booked is done before the time is up, the time left goes on up to 3 tasks you choose when you book, in your order, from a fixed list (such as skirting boards, radiators or kitchen cupboard fronts; never a paid extra). If you don’t choose any, your cleaner uses the time left on the same list in our standard order, starting with light switches and plug sockets, then doors and door frames (the full order is in term 5). Either way, these are done only if time is left, are never guaranteed and are never a paid extra. For Regular Cleaning, your choices carry over to every visit: to change them, choose again on a booking or send us a message. Fixed-⁠price cleans, such as Deep Cleaning and End of Tenancy, are priced for the job and its checklist, so there’s nothing to choose (term 5).

No, never. When you book, tell us whether there’s a space or permit we can use. It helps us arrive on time. If there isn’t, we’ll arrange it.

Tell us within the guarantee time and we come back to put it right, free. If we have to cancel with under 24 hours’ notice, your next clean is £20 off.

Free re-⁠cleans for anything on the checklist we send before the visit. End of Tenancy: anything the agent or landlord flags at the check-⁠out inspection, up to 7 days after the clean. Deep Cleaning: report within 72 hours. Regular Cleaning, One-⁠Off Cleaning, Short-⁠Let Changeovers and Specialist & Add-⁠ons: report within 24 hours. End of Tenancy: the property must be empty, with the utilities on, and the agent’s report sent within 7 days. Conditions apply.

Tell us within 48 hours of the clean, with photos, and please keep the item: don’t throw it away or repair it before we’ve seen it. If we caused the damage, we’ll repair it, replace it or pay the reasonable cost, allowing for its age and condition. Damage and breakages (term 20).

By phone, WhatsApp or email: Monday to Saturday 7am–9pm; Sunday and bank holidays 9am–6pm; Christmas Day closed.

We aim to reply within 2 hours during contact hours. Messages sent outside these hours are answered from the next morning. Online booking is open 24 hours a day, 7 days a week.

Call us on 07596 033287, message us on WhatsApp, or email hello@gasicleaning.co.uk. We aim to reply within 2 hours during contact hours. For a written quote, use the quote form. To book, use Book a clean.