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Good to know
Booking for the first time? See what to expect on the day: arrival, keys, pets, what to leave out and what we bring.
What if I need to cancel or move my clean?
Free up to 48 hours before. Between 24 and 48 hours before, it’s 25% of the booking. Under 24 hours, or if your cleaner is turned away or locked out, it’s 50%. The first late cancellation is waived once per customer and address. Going away? Tell us more than 48 hours before and skipped visits are free. Your 14-day right to cancel still applies (see term 9). Cancellation terms.
If we cancel with under 24 hours’ notice, your next clean is £20 off.
When do I pay?
We’ll send you a secure card link to confirm your booking, and your card is charged after the clean. If a card payment fails, we’ll email you a link to pay within 7 days. We don’t accept cash paid to cleaners.
Do I need to be home?
No. Leave keys in a lockbox, with a concierge, or hand them over. Tell us how when you book. Please keep pets shut away or out during the visit.
Do you bring products and equipment?
Yes. All products and equipment are included, with no booking fee. The price shown is the price you pay. The only exception is Laundry & Ironing, which uses your washing machine, iron and board.
Questions first?
Not sure which clean suits your home? Call or email us and we’ll help.